Returns Policy

Return Policy 

 

At My Sister’s Closet, we take great care to ensure all items are thoroughly inspected before listing. The item you have bought has been lovingly used before it became yours, so some wear is to be expected. However, we pride ourselves on selling items that we consider are in excellent or immaculate condition. Occasionally there is additional wear and tear and the price you have paid reflects that. As a business that operates in the preloved/vintage consignment industry selling on behalf of third parties we have to strictly adhere to our returns and refund policy. When purchasing an item please read the full description and email us if you have any further questions before purchasing. We are always happy to help with queries re size and provide additional photos or measurements if needed. 

We only accept returns if an item arrives with damage that was not disclosed at the time of purchase.

In order to arrange a return please follow this process:

-Please contact us within 2 days of receiving your item advising of your intention to return, providing clear photos and details of the issue. You can do this by emailing us at askmysisterscloset.ie@gmail.com. Any items returned to us without prior notification will not be accepted.

-Items must be posted back to us within 5 business days of you notifying us with the intention to return.

-The returned item must be in the exact same condition that you received it in and in its original packaging.

-You must notify us once it has been posted.

-You, the customer, must cover the cost of returning the item including postage or any customs or duty charges. We recommend you use tracked, insured postage as we are not responsible for returned items being lost or damaged in the post. If is up to you, the customer, to follow with postal / courier service should an item go astray.

-If you did not pay shipping on your original order this will be deducted from your refund.

-A restocking fee of €5 will also be deducted from the refund.

Please note: We do not accept returns for reasons such as fit, change of mind, or minor wear consistent with preloved items.

Refunds are issued in the form of a gift card, minus any fees incurred, that is valid for 12 months from the date of issue. 

We will notify you once we receive and inspected your returned item and let you know if the refund was approved. 

Sale items and any in store purchases are not eligible for a refund. 

Thank you for understanding and supporting sustainable fashion!